20 external centres process nearly four million residency applications

DUBAI -- The 20 external centres under the residency department in Dubai processed around four million applications over the last 18 months. Major General Mohammad Ahmed Al Marri, Director General of the Residency and Foreigners Affairs Department, on Monday said, the 3,966,546 transactions handled included more than one million applications this year. "As many as 1,112,601 transactions were timely accomplished in the first half of 2010, compared to 2,841,945 over the same period in 2009." "Believing that customers' satisfaction is attainable, our highly qualified and trained staff -- equipped with the latest technology -- spares no effort in making residency services accessible to all customers at their own locations in line with the best quality and productivity standards," Major General Al Marri said. All the services being provided at residency head office are now available at external centres. "Issuing, renewing and cancelling of entry permits, residency visas, all types of entry visas, UAE e-gate cards, passports of the UAE nationals, as well as typing of the e-forms are offered therein," he said. The 'Our Parents' service, launched in March 2007 at the Hatta residency centre, is also obtainable. As part of the service, the transactions are done at homes for the elderly people and those with special needs. Lt-Col. Khalifa Matter Balquba, Assistant Director for Residency External Centres, said the centres adopt the flexible working hours system. "Residency services are offered in two shifts: from 7.30am to 2.30pm, and from 2.30pm to 8pm." Advertisement Ecomagination from GE - with innovation, there will be more clean water for everyone The economic and tourist boom of Dubai is one of the main reasons behind the many external centres launched. "We are now covering all parts of the emirate, particularly in the heavily populated residential and commercial areas in Deira and Bur Dubai as well as business centres of the free zones." "We are also boosting strategic partnerships with the government departments to provide more services to nationals and expatriates alike," Lt-Col. Balquba said. By Ahmed Shabaan © Khaleej Times 2010
Happy Meter