Lloyd’s Register Quality Assurance (LRQA) has renewed its accreditation of ISO 9001:2000 with the Dubai Naturalisation and Residency Department (DNRD) for the second time consequently since 2002 for another three years. This internationally recognised quality management system standard focuses on processes and customer satisfaction rather than procedures. Entities qualifying for the certificate must abide by a set of rules which closely monitors their internal and external systems put in place to improve the quality of service offered. One of the many benefits of the ISO is the increase of productivity and sustainability of public/private organisations. A delegation from the ISO committee visited DNRD and ran a 3-day inspection audit covering all DNRD’s internal departments, external centers and departments including the sea, air and land entry points. According to Major General Mohamed Ahmed Al Marri, Director of DNRD, ‘The ISO accreditation allows us to leverage with international organisations that offer similar services around the world. Adopting ISO accreditation not only helps us improve our processes and services quality, but most importantly it helps us increase customer satisfaction levels.’ Following the inspection tour, The ISO delegation was very pleased with the results of their audit and hailed DNRD’s commitment to quality management processes adopted internally across all DNRD departments ensuring relevant systems are well integrated. The delegation also commended the up-to-date vocational trainings given to staff on continuous basis to help them increase their proficiency with an aim to offer value-added services.