GDRFA-D can be reached from anywhere, any time online, phone, chat, mobile apps, kiosks, or in person across our locations in Dubai.
Call Center (Amer Service)
We have a 24-hour toll-free 'AMER service' for complaints, suggestions and enquiries available via voice, fax, e-mail and e-chat.
Amer online chat is available from 10 AM to 5 PM (EST), from Sunday to Thursday - 5 days a week. We are closed on Friday, Saturday and UAE public holidays.
Our Head Office is located at Al Jaffliya next to the Bur Dubai Police Station opposite the Jaffliya Metro station.
Under Contact Us, you can also view our interactive location map to find a branch closest to you.
General Directorate of Residency and Foreigners Affairs-Dubai (GDRFA-D)
P.O BOX: 4333, Dubai, United Arab Emirates (UAE)
Suggestions (Afkari): Submit your suggestions on the Suggestions (Afkari) web page.
Complaints: To make a complaint, please visit eComplain web page.