Customer Charter

General Directorate of Residency and Foreigners Affairs - Dubai is keen to achieve excellence in service provision that not only attains customer satisfaction but also exceeds their expectations.
Our commitments towards you
  • We will be dealing with you with care , respect and pleasure.
  • You'll get a fair service with excellent standards.
  • Professionally and to the best of our abilities, we will meet your needs.
  • We will offer our services through a helpful and knowledgeable workforce that can understand and address your inquiries.
  • For each service, we'll let you know the prerequisites, reasonable expectations, and estimated completion times.
  • You will receive timely assistance.
  • We'll find the quickest, easiest way to cut down on the steps needed to do a service.
  • You can rely on us for accurate information and flawless service.
  • Delivering assistance during business hours.
  • We appreciate your comments and recommendations so we can better serve you.
Your commitment towards us
  • Appreciate the efforts performed by employees working for you and treat them with respect.
  • Provide the required documents earlier to complete the
  • Notify us as soon as any information on your submission changes, if there is a mistake, or if anything else occurs that might impact how the service is performed.
  • In order to guarantee prompt and effective service, respond to staff requests as soon as possible .