The General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai) has announced its official working hours during the Holy Month of Ramadan for 2026, in line with the nature of the blessed month and to ensure the continued delivery of services in accordance with the highest standards.
Customers may access services at the Directorate’s main headquarters in Al Jafiliya, Al Manara Center, Al Twar Center, as well as Customer Happiness Centers, from 8:00 AM to 5:00 PM daily. On Fridays, working hours will be from 8:00 AM to 12:00 PM, and from 2:00 PM to 5:00 PM.
GDRFA Dubai services will remain available 24/7 at the Customer Happiness Center – Airport Services (Terminal 3), in addition to being accessible through the smart applications GDRFA DXB and Dubai Now, as well as via the official website: www.gdrfa.gov.ae. The Customer Happiness Center in Al Aweer will operate from 7:00 AM to 05:00 PM throughout the week, On Friday, from 7:00 a.m. to 11:00 a.m., and from 1:00 p.m. to 5:00 p.m.
GDRFA Dubai reaffirmed its commitment to providing effective communication channels to ensure ease of access to services. The public may Contact the “Amer” Call Center at 8005111, available 24 hours a day, for inquiries and support throughout the Holy Month.
GDRFA Dubai continues its commitment to delivering distinguished services in line with the highest quality standards, contributing to streamlined procedures and the efficient and timely completion of transactions, in support of Dubai’s government excellence journey.
On this occasion, the General Directorate of Identity and Foreigners Affairs – Dubai extends its warmest congratulations and blessings to the wise leadership, the people of the United Arab Emirates, and all residents on the advent of the Holy Month of Ramadan, praying that it returns to all with goodness, prosperity, and blessings.
