The General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai) announced the official working hours during the Eid Al-Fitr holiday for 2026, reaffirming the continuity of its services through service centres and digital channels to ensure smooth and efficient processing of customer transactions throughout the holiday period.
The Directorate stated that the official holiday will begin on Thursday, 19 March, with regular working hours resuming on Monday, 23 March.
GDRFA Dubai confirmed that the Customer Happiness Center at Dubai International Airport – Terminal 3 – Arrivals Hall will continue to provide its services around the clock, seven days a week, ensuring smooth procedures and serving travelers and customers. Customers can also access services at Al Manara Center from 8:00 AM to 1:00 PM daily, except on Fridays, when working hours are from 8:00 AM to 12:00 PM.
The working system at the Follow-up Department – Public Services Section in Al Aweer will continue from 7:00 AM to 6:00 PM daily, except on Fridays, when working hours are from 7:00 AM to 11:00 AM and from 1:00 PM to 6:00 PM.
Customers are encouraged to use the Directorate’s digital channels to conveniently complete their transactions through the official website www.gdrfad.gov.ae, the GDRFA DXB smart application, and the DubaiNow app, contributing to enhanced service efficiency and an improved customer experience.
Customers can also contact the Amer Call Centre via the toll-free number 8005111, available 24/7, for inquiries or support.
On this occasion, the General Directorate of Identity and Foreigners Affairs – Dubai extends its warmest congratulations to the leadership and people of the United Arab Emirates, as well as to residents and visitors, and to the Arab and Islamic nations, wishing everyone a blessed Eid Al-Fitr filled with prosperity, happiness, and continued progress and security for the nation.
