The General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai) has announced its official working hours during the Hijri New Year holiday, affirming that its digital services will remain available around the clock through its website and smart application, ensuring seamless access to services at any time.
The Directorate stated that the Al Awir Customer Happiness Center will continue providing its services from 6:00 AM to 8:00 PM during the holiday period. Services will also be available at both Al Manara Customer Happiness Center and the Free Zone Section – Dubai International Airport (Al Twar 2 Area) from 9:00 AM to 1:00 PM, in addition to the continued 24/7 operation of the Customer Happiness Center at Dubai International Airport-Terminal 3 Arrivals, ensuring service continuity and meeting customer needs with efficiency and ease.
Customers are also encouraged to benefit from the Directorate’s smart services through its website and smart application, in addition to the Amer Contact Center, which is available 24/7 via the toll-free number 8005111 to provide support and respond to inquiries.
GDRFA Dubai also affirmed its full readiness to maintain operational continuity across ports and designated service centers during the holiday, in coordination with strategic partners, to enhance the customer and traveler experience while ensuring efficiency, preparedness, and seamless procedures.
The Directorate extended its warmest congratulations and best wishes to the UAE leadership, citizens, and residents on the occasion of the Hijri New Year, wishing everyone prosperity and blessings.
