The General Directorate of Residency and Foreigners Affairs Dubai is proud of its world-class achievements that contributed to the GDRFD obtaining prestigious local, regional and international awards. In line with the strategic objectives of GDRFA in consolidating a culture of leadership and corporate governance. Reaching global leadership and that because of determined efforts based on continuous improvement and development and its adoption of best international practices and the latest pioneering and innovative technologies and the advancement of performance, efficiency and service to the highest rates, not only at the local and regional level, but also at the global level.
2016
Dubai Airports
In 2016, 14 employees of Terminal 3 employees received the ACE Customer Service Excellence Award, which is given by Dubai Airports to honour outstanding achievements in customer and employee experience.
2016
Dubai Airports
In 2016, 14 employees of Terminal 3 employees received the ACE Customer Service Excellence Award, which is given by Dubai Airports to honour outstanding achievements in customer and employee experience.
2017
Dubai Airports
In 2017, 13 Terminal 3 employees received the ACE Customer Service Excellence Award awarded by Dubai Airports to honour outstanding achievements in the customer and employee experience.
2017
Dubai Airports
In 2017, 13 Terminal 3 employees received the ACE Customer Service Excellence Award awarded by Dubai Airports to honour outstanding achievements in the customer and employee experience.
2015
Dubai Award For Sustainable Transport
The General Department of Residence and Foreign Affairs has won the Sustainable Transport Award in the category of smart applications for the Home Work Initiative, as the department's "telecom work" experience has contributed to a 100% increase in employee productivity.
The initiative has proved very successful, It benefited the administration, the staff and the community much, explaining that the Department had selected five competent female citizens with family needs that required their stay at home and had given them the option of working from home. Female employees issued electronic stays, renovated them and changed resident data from home, and the performance of female employees increased significantly, with each performing about 300 transactions per day, and the rate rose to more than 700 every day
2015
Dubai Award For Sustainable Transport
The General Department of Residence and Foreign Affairs has won the Sustainable Transport Award in the category of smart applications for the Home Work Initiative, as the department's "telecom work" experience has contributed to a 100% increase in employee productivity.
The initiative has proved very successful, It benefited the administration, the staff and the community much, explaining that the Department had selected five competent female citizens with family needs that required their stay at home and had given them the option of working from home. Female employees issued electronic stays, renovated them and changed resident data from home, and the performance of female employees increased significantly, with each performing about 300 transactions per day, and the rate rose to more than 700 every day
2022
Dubai Government Excellence
"The General Directorate of Identity and Foreigners Affairs in Dubai has advanced to the elite level after winning awards for being the best government organization, the best organization for implementing the Dubai Plan 2021, the best organization for efficiency and governance, and the best organization for innovation.
Additionally, it received scores of 94.1% in the Employee Happiness Study, 74.79% for best entity in the field of Emiratization, and 83% for best entity welcoming to people with ambition.
The investigation and follow-up sector's First Lieutenant / Nora Hamid Al-Awaim took home third place for being the best employee in the customer service department.
Additionally, it received scores of 94.1% in the Employee Happiness Study, 74.79% for best entity in the field of Emiratization, and 83% for best entity welcoming to people with ambition.
The investigation and follow-up sector's First Lieutenant / Nora Hamid Al-Awaim took home third place for being the best employee in the customer service department.
2022
Dubai Government Excellence
"The General Directorate of Identity and Foreigners Affairs in Dubai has advanced to the elite level after winning awards for being the best government organization, the best organization for implementing the Dubai Plan 2021, the best organization for efficiency and governance, and the best organization for innovation.
Additionally, it received scores of 94.1% in the Employee Happiness Study, 74.79% for best entity in the field of Emiratization, and 83% for best entity welcoming to people with ambition.
The investigation and follow-up sector's First Lieutenant / Nora Hamid Al-Awaim took home third place for being the best employee in the customer service department.
Additionally, it received scores of 94.1% in the Employee Happiness Study, 74.79% for best entity in the field of Emiratization, and 83% for best entity welcoming to people with ambition.
The investigation and follow-up sector's First Lieutenant / Nora Hamid Al-Awaim took home third place for being the best employee in the customer service department.
2012
Dubai Government Excellence Program
In the financially distinguished government agencies category, the General Directorate of Identity and Foreigners Affairs in Dubai took first place in the Dubai Government Distinguished Performance Program in 2012. Additionally, Col. Khaled Nasser Al-Razouki took first place in the category of distinguished government workers.
2012
Dubai Government Excellence Program
In the financially distinguished government agencies category, the General Directorate of Identity and Foreigners Affairs in Dubai took first place in the Dubai Government Distinguished Performance Program in 2012. Additionally, Col. Khaled Nasser Al-Razouki took first place in the category of distinguished government workers.
