Frequently Asked Questions

Frequently Asked Questions

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Smart Gates

Guests arriving and departing at Dubai International Airport can go through passport control in a

matter of seconds using the next Generation Smart Gates, featuring a new seamless process by

verification on iris Biometrics to complete the transaction.

  • Self service
  • No additional fees
  • Faster processing time

If you’re registered for the Smart Gates, you can pass through by simply looking at the green light

on top of the camera to verify your Biometrics, or you may need to scan your Biometric passport in

case

 

Prior entering the smart gates if you need any assistance or clarification on how to use the smart

gate do not hesitate to get support from Dubai Airports May I Help You team located before the

gates area. In case you are unable to pass through the smart gate you can return back to the

immigration counter located behind the smart gate.

 

Just remember to remove anything covering your face – such as masks, glasses and hats – and

keep your passport and boarding pass ready in case it is required.

  • UAE and GCC Nationals
  • UAE Residents
  • Visa-on-Arrival and Schengen Union guests
  • Pre issued visas Holders

 

You need to be registered to use the Smart Gates. All guests who have recently travelled at DXB are likely to have been registered when they travelled through the passport control check point.

  • People of Determination and guests with large strollers.
  • Families with children.
  • Guests who are under 15 years old or under 1.2 meters in height

  • Pre-registered Residents passengers who stayed outside the UAE for 6 months
  • Pre-registered passengers with renewed Passport and/or Nationality.