About benchmarking

In an effort to actively participate in leadership and competitiveness, the General Administration seeks to apply best practices and harness the global tools used to measure and develop institutional performance with distinguished actors, whether police and non-police, the competitiveness department was introduced in 2015 to be one of the pillars of excellence, development and continuous improvement in public administration.

What is the meaning of benchmarking?

benchmarking is one of the most important comprehensive quality tools used to measure, compare and improve performance with distinguished entities and it is primarily aimed at identifying aspects of leadership processes or services (practices) and results achieved or when preparing the strategy to reach the desired future.

There is also another meaning to the concept of benchmarking:

  • The definition of benchmarking

A systematic and continuous process of, measurement, learning, and continuous improvement by studying, different models inside or outside the entity to reach the same level or superiority through the methods, which achieve leadership in various fields.

The TRADE methodology is applied to supervise benchmarking

TRADE Best Practice Benchmarking Methodology

TRADE logo

Following best practices enables organizations to continually improve the status quo and spurs innovation – leading to more effective practices and attractive products and services.

While the desire to improve/best practices is widespread, the approach to identifying, understanding and implementing best practices is often unclear or applied inconsistently. For this reason, the TRADE Best Practice Benchmarking methodology was developed.

What is the methodology of TRADE?

TRADE methodology

The methodology and associated certification system provide a proven approach to pursuing and implementing best practice projects. In a way that leads to long-term organizational change, through pioneering processes, practices and performance. TRADE focuses on the exchange (or "trading") of information and best practices to dramatically improve the performance of operations and services. The TRADE name reminds users of developing strong two-way relationships with other institutions (benchmarking partners) in order to share or trade information and best practices for mutual benefits.

The TRADE methodology consists of five phases:

  • Defining the terms of reference (project planning)
  • Revision (research current state)
  • Acquisition (find best practices)
  • Implementation (dissemination and application of best practices)
  • Evaluation (evaluation of the benchmarking process and results)

Benchmarking stages:

Find best practices

  • Planning: Term of Reference
  • Revision: Research Current State
  • Find best practices: Act undertake data collection & analysis
  • Implementation: Deploy communicate & implement best practices
  • Evaluation: Evaluate the benchmarking process & outcomes

How to perform standard comparisons

  • The first step:

Determining the field of comparison and understanding the current status of the process to be improved before conducting the benchmarking in order to determine the field of comparison objectively and accurately, in coordination with the concerned sector.

  • The second step:

Choosing the concerned partner (the distinguished entities for comparison), communicating with the partner and setting the date of the visit.

  • The third step:

Determining the comparison party based on clear criteria and bases

  • The fourth step:

Preparing a visit request book for the entity to be viewed with the aim of standard comparisons according to the field to be viewed.

  • Fifth step:

After obtaining approval from the authority concerned with the visit, it is possible to agree on the date of the visit and the members of the visiting team.

  • Sixth step:

The team visits the entity and reviews the best practices, and prepares a report on the extent of benefit from the visit.

  • Seventh step:

Receiving the report with the results of the visit from the concerned sector and submitting it to the Assistant Director for Quality and Excellence Affairs for approval and necessary action.

  • Eighth step:

Ensuring that the sectors that carried out the benchmarking have actually benefited from the application of those visits, and developing corrective measures for gaps and improvement measures for projects.

The principles of success in prevention comparisons

  • Improvement
    • Benefit from experiences:

Transforming lessons learned from comparisons into changeable improvement projects

  • Selection choices
    • Identify the comparison:

Identify the comparison point based on clear criteria and foundations and accurate analysis

  • Commitment
    • Leadership support:

Support for senior management, commitment and active participation on all sides

  • Perception
    • Understanding, the current situation:

 It is important to understand the current situation in order to determine the field of comparison objectively and accurately